Policies & Cancellations

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

12 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.

If you are unable to give us 12 hours advance notice may be charged a $25.00 fee to be deducted from your prepaid appointment and or future appointments will require prepayment. Remainder of prepaid appointment fees after $25 cancellation fee may be applied to a future appointment or may be refunded.

Should I Receive Massage when I am Sick?


Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be not be refunded for the prepaid session.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session and you will not be refunded for your prepaid session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. We recommend arriving 15 minutes prior to your scheduled appointment time.

Remember your appointment time is reserved exclusively for you.

All sessions must start and end on time. If you are going to be late, please call so that your time slot can be held.

The session cannot be extended beyond the scheduled end time for late arrivals.

Draping laws are strictly enforced in accordance with Floridat 64B7-30.001 Misconduct and Negligence in the Practice of Massage Therapy.(4)


Draping techniques:

Massage Therpaist  will step out of the room while you disrobe to your comfort level and you will lay face down or face up on the table and cover yourself with the top sheet (and blanket if applicable) so that you are covered from under your shoulders and down to your feet.

Massage Therapist will ask if you are covered before re-entering the room.

The genital areas of men and women are covered at all times and NEVER massaged.

While “breast massage” for breast health and postpartum clients will be demonstrated,  proper draping and protocol will be implemented.

Only the areas that the Massage Therapist is working on will be exposed such as an arm, leg or one side of the gluteal region (with  verbal consent).


    • PRENATAL MASSAGE CLIENTS  During pregnancy, the body undergoes major changes of both a physical and psychological nature. Massage therapy can be a safe, drug free method to release muscle tension and emotional stress.

I have reviewed the following list of pregnancy complications, and verify that I do not currently have any of the following conditions or symptoms:

(If I suspect that I develop any of the above symptoms, I will promptly notify the massage therapist in writing, and I will obtain a written release from my obstetrician before seeking further massage):

• A diagnosis as a high-risk pregnancy by my physician
• Pre-term labor/possible miscarriage: discharge of blood, amniotic bag ruptured, pains or contraction in uterus
• Pre-eclampsia (GEPH): unusual weight gain, protein in urine, high blood pressure
• Eclampsia (toxemia): severe water retention, headaches, back pain, vomiting, visual disturbances
• Gestational Diabetes: abnormal appetite/thirst, sugar in urine
• Deep Vein Thrombosis: pain, redness, or swelling isolated to one leg

Liability Waiver
Your massage therapist must be made aware of your known medical conditions and physical limitations. List all medical conditions and limitations on your intake form, and inform your therapist of any changes in your physical health.

When booking a session, you agree that neither you, your heirs, assigns, or legal representatives will sue or make other claims of any kind against Grossi Services, Inc., or the owner, or any other independently contracted massage therapist at Grossi Services, Inc. for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.​


    I agree to the Cancellation/Rescheduling/Late Policy above.


    I affirm that I have notified my therapist of all known medical conditions and injuries.


    I agree to inform the therapist of any changes in my health and medical condition. I understand that there shall be no liability on the therapist’s part should I forget to do so.


    Because massage should not be performed under certain medical conditions, I affirm that I have stated all my known medical conditions, and answered all questions honestly.I understand that the services offered today are not a substitute for medical care. I understand that my therapist is not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat physical or mental illness. I understand that a certified massage therapist is not a medical doctor and does not diagnose or treat disease and that massage therapy does not replace routine physician or obstetrical care.


    I understand that massage therapy is provided for stress reduction, relaxation, relief from muscular tension, and improvement of circulation and energy flow.


    I understand that massage is entirely therapeutic and non-sexual in nature.


    I agree to keep the therapist updated as to any changes in my medical profile and understand that there shall be no liability on the therapist’s part should I fail to do so.


    If I experience pain or discomfort during the session, I will immediately inform my therapist so that pressure/strokes can be adjusted to my level of comfort.


    I will not hold my therapist responsible for any pain or discomfort I experience during or after the session.


    I certify that I am acting in my personal capacity.


    I take full responsibility for my health, and my signature on this form releases the Massage Therapist and Grossi Services, Inc.  from any liability as a result of treatment. By placing my signature on this form, I permanently release my massage therapist, Grossi Services Inc., and their insurers, heirs or assigns, from all liability to me or my unborn child that may arise as a result of my receiving massage therapy or prenatal massage during pregnancy & hereby waive and release the licensed massage therapist and Grossi Services, Inc. from any and all liability, past, present, and future relating to massage therapy and bodywork.
    • Client Confidentiality and Record
    • Custom Body Therapy (Grossi Services, Inc.) is committed to protecting your privacy and confidentiality. No information will be shared with a third party without your written consent, unless required by law or unless indicated and approved below*.
    • * For IN DUE SEASON CLIENTS and PATIENTS:  I consent to the sharing and release of notes and personal information to In Due Season if I am under the care of their clinicians * (Please Include INITIALS with signature below to acknowledge)


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Florida Lic. #MA76844

Est. Lic. # MM367822 

Grossi Services, Inc.


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